In this Medical Assistant (MA) role, this position will work closely with an oncology Nurse Practitioner and, once onboarded, an oncology physician to support clinic operations and patient care. Key responsibilities include preparing patients and charts for office visits, assisting during clinic days, managing prescriptions, coordinating imaging orders and results, handling referrals, and organizing follow-up appointments. Because this role involves caring for patients with complex and often serious or terminal diagnoses, the ideal candidate must strike a balance between clinical accuracy and compassion, emotional resilience, and the ability to remain calm and empathetic in a fast-paced environment.

Education/Experience:

• High School Diploma required, graduate of Medical Assisting program preferred
• Prior experience as a Medical Assistant preferred, not required

Skills:

• Practical knowledge of neurosurgical procedures and medical office processes
• Proficient in clinical office duties
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Strong problem-solving, problem prevention, and decision-making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Ability to maintain a flexible schedule to accommodate physician office hours

Primary Responsibilities

• Key responsibilities include preparing patients and charts for office visits, assisting during clinic days, managing prescriptions, coordinating imaging orders and results, handling referrals, and organizing follow-up appointments. Because this role involves caring for patients with complex and often serious or terminal diagnoses, the ideal candidate must strike a balance between clinical accuracy and compassion, emotional resilience, and the ability to remain calm and empathetic in a fast-paced environment.

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
• Prepare the patient chart before the office visit by gathering all test results, films, and reports, and uploading them to the correct section of the chart.
• Comply with medical records standards by completing allergy notations, problem list, and concomitant medications sheet. Ensure patient completion of medical history.
• Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and verify medical histories before the physician/provider sees them.
• If applicable, schedule and pre-certify outpatient testing. Ensure the patient is informed about scheduled tests, including the date, time, place, and special instructions.